POLICY
INFORMATION
Guarantee - We guarantee quality
materials and workmanship in order to insure your satisfaction. Live birds
are guaranteed for three (3) days in order for you to have it examined by
your veterinarian. Requests for refunds on live birds will only be honored
if said bird is diseased or malformed, at the time of sale, as determined
by our veterinarian. Only weaned birds are sold. Any special permits or other
requirements are the responsibility and expense of the purchaser.
Return Policy:
Merchandise
is accepted for return within seven (7) days as long as it’s returned unopened
or unused. Request a return authorization. Merchandise, such as nest
boxes and show boxes and all other product which could introduce disease to
your Feathered Friends is NOT returnable. Custom orders are also NOT returnable.
If you have a question
or concern please contact us either by e-mail
or by phone [(410)
Thank you for
considering Heavens Heathens.
Pricing:
All prices are in U.S.
Dollars ($US). Deposits on birds are only accepted after a bird is at least
two (2) weeks old. Minimum deposits on birds are twenty-five (25) percent
of the selling price. Full payment is required before delivery of a bird or
product for which a deposit has been accepted.
Your Privacy:
We are committed to
protecting your privacy. We use the information we collect about you to process
orders and to provide a more personalized shopping experience. Please read on
for more detail about our privacy policy.
What information do we
collect? How do we use it?
- When you order, we need to know your name,
e-mail address, mailing address, credit card number and expiration date.
This allows us to process and fulfill your orders and to notify you of
your order status.
- We may personalize your shopping experience by
using your purchases to shape our recommendations about merchandise that
might be of interest to you.
- We may also use the information we collect to
occasionally notify you about important functionality changes
and special offers we think you'll find valuable.
How do we protect customer
information?
When you place orders, all of the customer data we collect is protected against
unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. We do not use cookies at this time;
however, we reserve the right to use them in the future. If so, our cookies
will not contain any personally identifying information, but they do enable
us to provide features such as 1-Click shopping and to store items in your
shopping cart between visits. Most Web browsers automatically accept cookies.
You would need to have them enabled to shop with us.
Do we disclose the information
we collect to outside parties?
We do not sell, trade or rent your personal information to others.
In Summary
We are committed to
protecting your privacy. We use the information we collect on the site to make
shopping at our site possible and to enhance your overall shopping experience.
We do not sell, trade or rent your personal information to others.
Safe Shopping Guarantee
You are protected while you shop with us; you never have to worry about credit
card safety. Period.
Still don't want to use
your credit card on the Internet?
No problem. Just e-mail us or fill out our order form online. Print
it and mail all pages to our office. Or Call it in
What about customer disputes
We very seldom have
any customer disputes. Should you have any questions or problems with any
product you order and or receive from us, please contact us directly and will
"Make it Right"... We value our customers and your satisfaction is
our goal.
How will I receive orders?
You will be notified
by E-Mail once you place your order and it is approved for payment.
Orders are shipped as
soon as stock is pulled and sent via
Live birds will only be shipped if a direct transfer to
the new owner can not be accomplished. Shipment of birds
will be via air, counter to counter, at the purchaser agreed upon expense,
prepaid.
